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Why professional service firms must pay more attention to retention strategies? |
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Answer
Professional service firms rely heavily on not only the skills of their employees, but the relationships that the clients form with those employees. The employees will gain knowledge about the clients business needs and history that are important to serve the client. Losing an employee in a professional service firm often results in losing that client, also. Therefore it is more important to retain that employee as compared to, say, an assembly line worker.
First answer by BigMrSteve. Last edit by BigMrSteve. Contributor trust: 206 [recommend contributor]. Question popularity: 8 [recommend question]
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