How do you get rid of trojan horse Downloader keenval c and why does AVG anti-virus not detect it?

Answer

You need to run these 5 essential steps to remove all the spyware on your computer.

1. Run Deckard's System Scanner (DSS)

2. Run Malwarebytes Anti-Malware

3. Run the anti spyware removal programs spybot

4 Run Superantispyware

5. Run a complete scan with free curing utility Dr.Web CureIt!

Install threat fire which will enhance your antivirus protection

Answer

I use AVG free version 6.0.684 with latest updates on a Win 98 P166Mhz 97Mb RAM PC. This seems to detect and heal downloader.keenval types B,C,D&E. My PC detects these in C:\program files\common files\updmgr. Q:Where have any other users discovered these viruses, and do you know how they infect PCs?

Answer

support.microsoft.com

I found this link and haven't tried it yet but it's worth a shot and the best answer I have found to date. Hope it helps.

Answer

i have avg free version and it finds it, it found keenval.c, j and b twice. keeps coming back though....

Answer

The trojan horse is install via Euniverse WUpdater - Part of the Kazaa software, deleting it and running Kazaa redownloads the software, the solution is to install Diet K dietk.com and let this remove all the background rubbish that is installed along side Kazaa.

You will also add some additional features to Kazaa, well worthwhile.

Answer

All Trojan horses are hidden files so you would need to go to the Files Option (click the View tab)at Control Panel and uncheck both the *Hide file extension for known file types & *Hide protected operating system files (Recommended)-boxes, then OK yourself out. You will then need to restart your computer and and go into Safe Mode by holding the F8 key down -(kind of at the beginning of bootup). When you're at the DeskTop screen go to Start/ Search/ For Files and Folders and type up the NAME OF THE FILE & EXT which would have shown up on your Anti-Virus software, you can delete this file from here. Also, make sure to empty your Recycle Bin.

I have had 4 trojan horses on my C drive and kinda figured out the above method a week ago. I deleted the Temp file (as these keep putting the same files back into your system) from the Restore folder after unchecking the hidden files boxes, then went to SafeMode to delete what virus files that were still there. My computer is now absolutely FREE of these pests!

ps. I also have AVG 6.0 (the free one) & also the Ad-aware 6 and I use them every day as my kids love to play games from the Internet.

Answer

The Free AVG version will identify Trojans but doesn't delete them all. Some it will only heal (temporarily) depending on the criticality of the file.

It most cases AVG will pick up keenval c. Sometimes it identifies the existence of the Trojan during its DOS scan. When windows has fully loaded you should then run AVG from the windows desktop . Run Complete Test but make sure it is set to heal file. This should resolve your problem.

You may wish to try the links below which will provide you with free anti-Trojan software

http://www.emsisoft.com/en/software/free/

This next link is another Trojan software program which is free to evaluate for 30 days.

http://www.simplysup.com/tremover/download.html

Good Luck!

First answer by Jennifer Houck. Last edit by Delltechie. Contributor trust: 1413 [recommend contributor]. Question popularity: 280 [recommend question]