How do you file a complaint about a company that sells long term care insurance?

Answer

If you're in the U.S., go to the state agency that regulates insurance companies. Each state has very specific laws and regulations.

Here's a link to all 50 state agencies: http://www.consumeraction.gov/insurance.shtml

Answer

For those of you who want to do research on a company before you purchase a plan, many states will report the number of consumer complaints per company for their state. Many state insurance websites will report the numbers. Search using your state name plus "department of insurance."

As an agent, here is how I tell clients to interpret the complaint numbers. If a consumer reports a complaint to the state's insurance department it's probably a big complaint. Over a cup of coffee consumers may complain to each other about their insurance company, but when they report it to the state it's big. If you see a company with a large number of compalints, versus other companies, or greater than their share versus sales, I think there is good reason to possibly avoid the company. (Ratings, complaints, years in the business, history of rate inceases, etc. are criteas used to compare companies).

mdurkin@kansascity.nef.com

First answer by anonymous. Last edit by ID3634626305. Question popularity: 126 [recommend question]